Frequently Asked Questions

Nutrisense takes care of CGM prescriptions for members, which means you don't need a prescription before signing up.

For most of the members we serve, obtaining a continuous glucose monitor (CGM) requires a medical prescription. Our team understands the challenges associated with obtaining a prescription, and we're happy to facilitate this process for you.

Sign-up takes less than 5 minutes and includes a comprehensive health questionnaire.

After you complete your questionnaire, it takes 1-2 business days for our third-party physician’s network to review your information and approve your eligibility for the Nutrisense program.

Once approved, your order will ship out the next business day. Shipping takes approximately 5-10 business days.

All of our monthly CGM subscriptions include two 14-day CGM sensors, access to our app, and one optional month of free dietitian service to help you interpret your data.

You can start using the app while your order is on its way. If you do not receive a welcome email in your inbox, please check your junk or spam folder. During this time, we encourage you to familiarize yourself with the app by logging meals, activities (i.e. exercise), and notes.

The 14-days of monitoring start once you apply and activate your sensor. You can start scanning one hour after activating your sensor. Once your first sensor is activated, we will pair you with a dietitian who will serve as a great resource to answer dietary and lifestyle questions.

You will be matched with your dietitian within 24 hours of activation on weekdays, or on Monday if you activate over the weekend.  Your dietitian will reach out to you through our in-app chat that you can access via "Message" in the in-app menu.

You can activate your sensors whenever you want. Your CGM subscription is tied to the shipment of the CGMs, not the use of them. This gives you the flexibility to customize your tracking time to match your schedule.

Each sensor lasts 14 days and your data monitoring starts at the time you apply and activate the new sensor. You'll never lose any of the tracking time you paid for because each sensor's 14-day life doesn’t start until you activate it. The Nutrisense app also tracks how many days of life your sensor has and will notify you when it expires.

Check out the Nutrisense Journal for bonus content to help you on your health journey!

CGM Program Eligibility: It is our aim to offer expert guidance and help as many individuals as possible reach their health potential.

With time, we hope to create new solutions for anyone coming to Nutrisense, however as of right now, we are unable to work with individuals who are:

• Currently undergoing cancer treatment
• Currently undergoing insulin therapy
• Diagnosed with an active eating disorder
• Pregnant or wish to become pregnant in the next few months
• Undergoing fertility treatments
• Under the age of 18
• Unable to provide a shipping address within the United States
• Not in possession of a smartphone with NFC or Bluetooth capabilities

We are currently not accepting individuals using insulin to the Nutrisense program. Given the physiologic differences between glucose concentrations within the interstitial fluid (which the CGM measures) and capillary blood (as measured by finger-stick glucometer readings), there may be significant differences in glucose readings.

These observed differences are more pronounced during times of rapid change in blood glucose, such as after eating, exercising, and dosing insulin. Additionally, the current CGM system utilized at Nutrisense does not provide alerts or alarms for both hypoglycemic and hyperglycemic glucose events.

The Nutrisense system is not designed to replace glucose testing for diabetes treatment decisions at this time, however, we would highly encourage you to request a prescription for a CGM from your primary care provider, as well as a referral to a Certified Diabetes Care and Education Specialist (CDCES) within your area. Professional support will continue to expand your personal toolbox to care for your diabetes!

While we would love to support everyone on their health journey, unfortunately, we are not currently accepting pregnant women into the Nutrisense program.

We understand that pregnancy can bring unique challenges and changes to glucose responses that can make it difficult to get an accurate picture of your baseline health.

However, we would be thrilled to have you join our program once you have given birth and are ready to focus on your postpartum health goals. In the meantime, please don't hesitate to reach out to our team if you have any questions or concerns about monitoring your glucose levels during pregnancy.

Yes, in order to participate in the Nutrisense program you will need an NFC and Bluetooth compatible smartphone. Luckily, most smartphones sold after 2016 have NFC technology and bluetooth connectivity embedded in them, which is needed for the CGM to work.

So, if you bought your smartphone in 2016 or after, then you should not have any issues. If you have any questions about your device, our support team is always here to help confirm the NFC or Bluetooth status. Otherwise, we recommend checking with your personal device carrier.

As a general rule of thumb, if you have an iPhone 7 or newer, a Samsung Galaxy S6 or newer, a Google Pixel 1 or newer, your phone will work just fine.

Unfortunately, neither the iPhone 6 nor the iPhone SE (older generation) is NFC compatible. If you want to check if your device is NFC compatible, please view the list here. Unfortunately, we are unable to use iPads or Apple Watches to collect the CGM data. However, you can view your data on your iPad app.

We're thrilled that you're interested in collaborating with us! Explore our partnership program below to learn more about how you can join forces with us:

‍Partnerships
‍We're passionate about working with individuals who have either tried or are willing to try our products and can genuinely share their experiences with their audience to promote the benefits of Nutrisense.

‍Why Partner with Nutrisense?
‍
‍We have a range of benefits for our partners:

• Monthly commission earnings
• Subscription discounts for your followers
• The opportunity to be featured on our website and social media channels
• A dedicated partnership team at Nutrisense to support you throughout the process

How to Sign Up as a Partner

‍Our sign-up process is quick and easy. Currently, we offer two partnership options:

‍Influencer — Are you an influencer who would like to try our CGM program and share your unique journey with your audience? Choose this sign up option if so.

‍Health & Wellness Professional — Are you a medical practitioner, personal trainer or other health professional who would like to offer our CGM program to your partners/clients? Choose this sign up option.